General FAQs
  • Which lash system should I go for, Luna DIY or Luna Liner?

    If semi-permanent extensions are your thing, then try our Luna DIY lash system. One application lasts up to 5 days.

    If you already use strip lashes and like to change your lashes daily, then our Luna Liner lash system is the one for you.

    You can also take our Luna Lash® quiz to help you choose your perfect lashes.

  • How do I get started?

    Simply decide which lash system you prefer (we have a quiz to help you with that), then head to our shop to order your chosen Luna Lash® system and style. Just like that and you’re good to go!

    Along with your purchase, we’ll send you detailed instructions on how to apply your Luna Lashes. You can also head over to our website for a step-by-step tutorial.

    If you like what you see, check out our subscription service and get replacement infills sent to you as regularly as you need.

  • Which lash style is best for me?

    We have a lash style guide here to help you decide exactly that.

     

  • Are they cruelty-free?

    100%. We are fully against animal testing and are committed to making cruelty-free, products.

  • There’s a problem with my order / product.

    Uh oh… let us help you with that.

    We conduct a strict quality control process and check each order carefully before they are processed and packaged. But in the unlikely event that your Luna Lash® order is faulty, please contact us right away. We will need a detailed description of the problem, along with an image or video, within 2 weeks of delivery. Each case is reviewed individually by a member of our team. If an issue is determined, we will do our best to resolve the matter. Refunds or credits are not guaranteed.

DIY FAQs
  • What are Luna DIY lashes?

    Luna Lash® are strips with a twist – a luxury eyelash extension system designed by a qualified lash artist. Designed to fit on the underside of your natural eyelashes. So you get all the expertise and tools of a professional, in a cute little box, delivered straight to your front door.

  • Can I still use mascara?

    No. Start with squeaky clean lashes PLEASE.

  • How much will DIY Luna Lashes cost me?

    To begin with, we recommend that you purchase your preferred Starter Kit from our get started page costing £80. After this you can subscribe to our lashes from just £24 a month or purchase a fresh set as and when you need for £26.

  • Are Luna Lashes easy to apply?

    Yes! But practice makes perfect.

    While you’re learning the technique, don’t rush it. Remember – it takes lash technicians up to a year to perfect their craft.

    Luna Lash® has simplified professional standard lash extensions, so you can do it all by yourself. We’ve made it so you’ll be a dab hand in about 3-5 goes, applying quickly and easily. Once you’ve gotten used to the technique, it’s a breeze. More time for just looking fabulous.

  • How long does the application process take?

    For beginners we would say a maximum of 10-15 minutes, once you have nailed the application technique we bet you can do it in less than 5 minutes!

  • How long do DIY Luna Lashes last?

    When you first start usually 3-5 days. Though once you’ve perfected your technique, we’ve had some customers reporting a whole 10 days of wear!

    Luna Lashes are virtually weightless and designed to be as damage-free as possible, so your natural lashes won’t mind hanging out with them for any length of time.

  • Are they waterproof?

    Luna Lashes are water resistant so you can happily wear them in the shower, in the pool, exercising or playing water polo – if that’s your thing.

    However, long exposure to steam will cause them to loosen. Allow them to fully dry and then simply add some extra glue and seal.

  • Are they reusable?

    Yes. But only if they are properly cleaned and taken care of!

  • Are they cruelty-free?

    100%. We are fully against animal testing and are committed to making cruelty-free, products.

  • Can I use my own glue and tweezers?

    Not that we’re picky, but we’ve designed our lashes to specially to be compatible with Luna Lash® glue and tweezers.

    If traditional eyelash glue and tweezers are used, Luna Lash® can’t guarantee positive results or a damage-free experience.

  • I can’t use traditional eyelash extensions. Can I use Luna Lashes?

    Our bonds are gentle and latex- free – so even if you’re allergic to traditional eyelash extensions, you’re safe with us.

    We recommend a patch test before use. 

  • How are DIY Luna Lash® different to strip lashes?

    The main difference is that Luna Lashes are placed beneath the lash line, instead of on the eyelid. But as we pre-cut our lashes into segments, they’re just as easy to apply as strip lashes.

  • What if a segment of the lash falls off?

    Just grab your Luna Lash® tweezers, glue and reapply. It’s super simple to rectify any hiccup with all the tools at your fingertips.

  • How do I remove my DIY Luna Lashes?

    You can safely remove your lashes using our Luna Remover Oil, or any dual-phase make-up remover. Use a cotton pad and leave your chosen remover to do its magic for at least 60 seconds. You can then gently wipe the lash away.

    If you feel any resistance, that means the glue hasn’t softened enough. Massage the base of the lashes to loosen and prevent damage to your natural lashes.

  • My natural lashes fell out!?

    Did you know we have a natural lash shedding cycle? That means it’s perfectly normal to shed lashes, typically 1-5 lashes every day. So don’t fret if you see one of yours making a run for it.

    BUT if you think there are an abnormal amount of fly-aways, it is most likely due to the glue not being soft enough when removing your Luna Lashes. Make sure you follow your Luna Lash® removal instructions carefully.

Luna Liner FAQs
  • I have very sensitive eyes, can I wear Luna Liner everyday?

    Yes. As Luna Liner is not a lash glue (which is what usually causes irritation) it can be used daily.

  • Is Luna Liner waterproof and wind resistant?

    Luna Liner will hold tight against the weather, so if you get caught in a storm at least you don’t have to worry about your lashes.

    They’re waterproof to the point that you can exercise and build up a sweat happily. However we do not recommend submerging them, so no swimming or showering with your lashes on.

  • Is it cruelty-free?

    100%. We are fully against animal testing and are committed to making cruelty-free, products.

  • How much will the Luna Liner lash system cost me?

    To begin with, we recommend that you purchase your preferred Starter Kit from our get started page, costing £70.

    After this you can subscribe from just £18 a month

  • How long does it take to dry?

    It dries immediately, so you can simply pop on your lashes and get on with your day.

  • How do I make my lashes stick to the liner better?

    For maximum hold, apply an even coat of eyeliner.

    If reusing, you may see remnants of mascara or eyeliner on the lashes. This will affect the hold. You can simply use your Luna Remover Oil with a cotton bud, and gently wipe them clean.

  • Can you trim the lashes?

    Yes! You can trim your Luna Lashes to the perfect length for your eye shape. In the Luna Liner Toolkit, we even provide scissors for you.

  • Can I use mascara with the lashes?

    We don’t advise using mascara as it may affect the longevity of your lashes.

    If you do decide to use it, make sure that the mascara is non-oil based. Avoid touching the waterline, applying only to the middle and the tips.

  • I can’t use traditional eyelash extensions. Can I use Luna Liner and Lashes?

    The most common problem people encounter when using traditional eyelash extensions is allergic reactions to the glue. This isn’t a problem when it comes to our Luna Liner as there’s no glue involved!

  • My natural lashes fell out!?

    Did you know we have a natural lash shedding cycle? That means it’s perfectly normal to shed lashes, typically 1-5 lashes every day. So don’t fret if you see one of yours making a run for it.

    BUT if you think there are an abnormal amount of fly-aways, it is most likely due to the liner not being soft enough when removing your Luna Lashes. Make sure you follow your Luna Liner removal instructions carefully.

Subscription FAQs
  • How frequently do you ship?

    We ship every 30 days.

  • Can I cancel later?

    We won’t tie you down. Just log on to your account at lunalash.com and cancel anytime.

  • I want to try a different style to the one I subscribed to.

    No problem. Just log in and you can simply pause or cancel you subscription and start a new one. Your next shipment will then be updated and begin a new order and subscription for you.

  • What if I can't login or forgot my password?

    Just email us at help@lunalash.com and we’ll sort it for you.

  • Do I need a subscription to buy Luna Lash®?

    Nope. It’s totally up to you how you get your Luna Lash® fix. You can always buy each product individually through our website. Subscriptions are there for your convenience.

  • How do I sign up?

    Simply go to the product you want, select ‘subscribe’ and follow the steps from there. We’ve made it as hassle-free as possible.

  • How many boxes do I need?

    We recommend just 1 box a month for our DIY system and  Luna Liner System.

    Luna DIY – Although our lashes are designed to be reusable, they can get glue residue stuck to them if not looked after correctly. That’s why we recommend 1 box every month. We wouldn’t want you to be without your lashes!

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